• Syllabus overview  - Introductory meeting
• Brown & Duguid, Introduction, pp.1-9 (in-class)

• Brown & Duguid, Chapter 1, pp.10-33

• Review the Activity Theory model at                                    http://www.marxists.org/archive/leontev/model.htm

• Explore websites
  http://carbon.cudenver.edu/~mryder/itc_data/cscw.html http://appreciativeinquiry.cwru.edu/  (especially “Intro to AI”)

• Brown & Duguid, Chapter 2, pp. 35-62

• Orlikowski, W. J. (2000). Using technology and constituting structures: A practice lens for studying technology in organizations. Organization Science, 11, 404-428.

• Nardi, B., Whittaker, S., & Schwarz, H. (2002). NetWORKers and their activity in intensional networks. Computer Supported Cooperative Work 11, 205-242.

• Explore websites
  http://www.ratical.org/many_worlds/K/dialogueProposal.html http://carbon.cudenver.edu/~mryder/itc_data/cscw.html

• Friedman, R. A., & Currall, S. C. (2003). Conflict escalation: Dispute exacerbating elements of e-mail communication. Human Relations, 56(11), 1325-1347.
• Nardi, B., Whittaker, S., & Bradner, E. (2000). Interaction and outeraction: instant messaging in action.
• Tyler, J. R., & Tang, J. C. (2003) When can I expect an email response? A study of rhythms in email usage.
• Herring, S. (2001). Gender and power in online communication.
• Atwood, M. (2002). Organizational memory systems: Challenges for information technology. Proceedings of the 35^th Hawaii International Conference on System Sciences.

• Brown & Duguid, Chapter 3, pp. 63-89
• McKnight, B. (2001). E-improvisation: Collaborative groupware technology expands the reach and effectiveness of organizational improvisation.         
• Straus, S. G., Miles, J. A., Levesque, L. L. (2001). The effects of videoconference, telephone, and face-to-face media on interview and applicant judgments in employment interviews. Journal of Management, 27 (3), 363-381.
• Yoong, S.P., Gallupe, R.B. (2002). Coherence in face-to-face electronic meetings: A hidden factor in facilitation success. Group Facilitation, 4, 11-20.

• Huysman, M., et al. (2003). Virtual teams and the appropriate of communication technology: Exploring the concept of media stickiness. Computer Supported Cooperative Work 12, 411-436.

• Fiol, C. M., & O’Connor, E. J. (2005). Identification in face-to-face, hybrid, and pure virtual teams: Untangling the contradictions. Organization Science, 16(1), 19-32.

• Brown & Duguid, Chapter 4

• Palen, L. (1999). Social, individual and technological issues for groupware calendar systems. Proceedings of the ACM CHI ’99 Conference.
• Karasti, H. (2001). Bridging work practice and system design: Integrating systemic analysis, appreciative intervention and practitioner participation. Computer Supported Cooperative Work, 10, 211-146.
• Patterson, E. S., Watts-Perotti, J. & Woods, D. D. (1999). Voice loops as coordination aids in space shuttle mission control. Computer Supported
  Cooperative Work, 8, 353-371.
• Download and explore Groove Workspace Preview from www.groove.net/
• Brown & Duguid, Chapter 5

• McDonald, D. W. (2003). Recommending collaboration with social networks:  A comparative evaluation. Proceedings of the 2003 ACM Conference on Human Factors in Computer Systems.                                  

• Palen, L. (1999). Social, individual & technological issues for groupware calendar systems. Proceedings of the ACM CHI ’99 Conference.

• Brown & Duguid, Chapter 6. 

• Cramton, C. D. (2001). The mutual knowledge problem and its consequences for dispersed collaboration. Organization Science, 12, 346-371.
• Brown & Duguid, Chapter 7.
• Explore “Concept Systems” at www.conceptsystems.com

knowledge management; organizational memory as a communication system; communities of practice; organizational culture and KM; visible/shared vs. invisible/lost knowledge

• Ackerman, M. S., & Halverson, C. (2000). Reexamining Organizational Memory. Communications of the ACM, 43(1), 58-65.
• Lausin, A., Desouza, K. C., & Draft, G. D. (2003). Knowledge management in the US army. Knowledge and Process Management, 10(4), 218-230.
• Conklin, J. (1997, 2001). Designing organizational memory: Preserving intellectual assets in a knowledge economy.
• Explore the website http://www.ewenger.com/theory/

organizational and individual learning; learning and communication networks; learning, group dynamics and computer-mediation; textual communities

• Brown & Duguid, Chapter 8. 
• Explore www.solonline.org/ – read “Who We Are” & “Purposes & Principles”

• Sewell, G. (1998). The discipline of teams: The control of team-based industrial work through electronic and peer surveillance. Administrative Science Quarterly, 43, 397-428.
• Button, G., Mason, D., & Sharrock, W. (2003). Disempowerment and resistance in the print industry? Reactions to surveillance-capable technology. New Technology. Work and Employment, 18(1), 50-61.
• Peruse the site and follow the link “Dataveillance and Privacy”:
  http://www.anu.edu.au/people/Roger.Clarke/DV/

designing organizational e-policies; legal implications of e-communications in the workplace; privacy policies

• Markel, M. (2005). The rhetoric of misdirection in corporate privacy-policy statements. Technical Communication Quarterly, 14 (2), 197-214.
• review websites
  www.epolicyinstitute.com/e_policies/
  www.epolicyinstitute.com/disaster/stories.html
  www.utmb.edu/km/Documents/OCO/OCO_PP_Telecommuting.pdf
  www.law.duke.edu/journals/dltr/articles/2001dltr0026.html

designing organizational e-policies; legal implications of e-communications in the workplace; privacy policies

• Markel, M. (2005). The rhetoric of misdirection in corporate privacy-policy statements. Technical Communication Quarterly, 14 (2), 197-214.
• review websites
  www.epolicyinstitute.com/e_policies/
  www.epolicyinstitute.com/disaster/stories.html
  www.utmb.edu/km/Documents/OCO/OCO_PP_Telecommuting.pdf
  www.law.duke.edu/journals/dltr/articles/2001dltr0026.html